Privacy Policy

1. Who we are

GINSEI Cookware (“GINSEI”, “we”, “us”) is the controller responsible for your personal data. You can reach us at any time at support@ginseicookware.com.

Registered business details: [registered company name, company number and registered address]. If we have appointed a data protection contact, their details are available on request.

2. The data we collect

We only collect what we need to run the shop and fulfil your orders:

• Information you give us, your name, email address, shipping and billing address, phone number (when provided), order details, and any messages you send us.
• Payment information, when checkout is available, payments are processed by our payment provider. We do not store your full card details on our servers.
• Information collected automatically, device and browser type, IP address, pages visited and general usage data, collected through cookies and similar technologies (see section 4).

3. How and why we use your data

We process your personal data on the following legal bases:

• To perform our contract with you, processing and delivering your order, handling returns, warranty and the home trial, and providing customer support.
• Our legitimate interests, operating and improving the website, preventing fraud and abuse, and understanding how the shop is used (in a privacy-friendly way).
• Your consent, sending marketing emails (where you have opted in) and setting non-essential cookies. You can withdraw consent at any time.
• Legal obligations, keeping records required by tax, accounting and consumer-protection law.

4. Cookies and similar technologies

We use cookies and local storage to make the site work and to understand how it is used. Essential cookies (for example, remembering the items in your cart and your currency choice) are always active because the site cannot function without them. Non-essential cookies (such as analytics) are only set where permitted. You can control cookies through your browser settings; blocking essential cookies may break parts of the site.

5. Who we share your data with

We never sell your personal data. We share it only with trusted service providers who help us run the shop, and only to the extent needed:

• hosting and infrastructure providers;
• payment processors (when checkout is available);
• shipping and logistics carriers, to deliver your order;
• analytics and email providers, where used;
• professional advisers and authorities, where required by law or to protect our legal rights.

6. International data transfers

Some of our service providers may process data outside the European Economic Area. Where that happens, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or an adequacy decision, to ensure your data stays protected.

7. How long we keep your data

We keep personal data only for as long as necessary: order and transaction records for as long as required by tax and accounting law (typically several years), account and marketing data until you ask us to delete it or withdraw consent, and website usage data for a limited period.

8. Your rights under the GDPR

You have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased (“the right to be forgotten”);
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent at any time, without affecting prior processing.

To exercise any of these rights, email support@ginseicookware.com. You also have the right to lodge a complaint with your local data protection supervisory authority.

9. How we protect your data

We use appropriate technical and organisational measures, including encryption in transit (HTTPS) and restricted access, to protect your data. No method of transmission over the internet is completely secure, but we work to keep your information safe.

10. Children’s privacy

Our shop is intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date at the top shows when it last changed, and material changes will be highlighted where appropriate.

12. Contact us

Questions about your privacy or this policy? Email support@ginseicookware.com.