Shipping Policy

1. Order processing

Orders are usually prepared and dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. You’ll receive a confirmation email when your order ships.

2. Delivery times

Once dispatched, estimated delivery times are:

• Europe, approximately 3–7 business days.
• North America, approximately 5–10 business days.
• Rest of the world, approximately 7–14 business days.

These are estimates, not guarantees. Delivery can occasionally take longer due to carrier delays, customs, or circumstances outside our control.

3. Tracking

Every order ships with tracking. As soon as your parcel is on its way, we’ll email you a tracking number and link so you can follow it to your door.

4. Customs, duties and taxes

For deliveries within the shipping origin’s customs area, no extra charges apply. For some international destinations, local import duties or taxes may be charged on delivery and are the responsibility of the recipient, as set by your local customs authority. If you’re unsure, check with your local customs office before ordering.

5. Shipping address

Please double-check your shipping address at checkout, we can only ship to the address you provide. If you spot a mistake, contact us as quickly as possible at support@ginseicookware.com and we’ll try to update it before dispatch.

6. Lost, delayed or damaged parcels

If your order is significantly delayed, arrives damaged, or doesn’t arrive at all, get in touch and we’ll make it right, a replacement or a full refund. See our Refund & Returns Policy for how this works.

7. Contact us

Questions about a delivery? Email support@ginseicookware.com and we’ll help you track it down.